Features
Hivenza follows each post the whole way, planned, written once, approved, published on time and measured, and turns every comment, chat and email that follows into a ticket your team answers well.
Get started
Plan
Every brand’s week in one place, with each post’s photo, networks and status. Filter by account, network, status or label, or see all your brands at once.
Write
One text and one set of media, previewed the way each network shows it, with every limit checked as you type. Adjust a single account without touching the others.
Approve
Editors submit, owners and admins approve or send back with a comment. Clients approve from a link, without an account.
Answer
Comments, mentions and reviews from every network that shares them, in one place from Starter, and direct messages from Pro. Assign them, answer them, and see who has waited longest.
Support
Every conversation is a numbered ticket with a state, a priority and an owner. Teams and routing, service targets in business hours, macros, email, customer ratings and support analytics, with the customer’s orders beside each ticket.
Measure
Reach, views and engagement for every account and post, compared with the period before. A monthly report in the brand’s colours (Pro), with your agency’s name on it on Agency.
Ask
Connect Hivenza to your AI assistant and ask it to draft next week’s posts, move one, or tell you what worked. It works as you, with your roles and approvals.
How AI assistants workYour website, your help centre, your menus and an AI agent in front of the same inbox, and your team one tap away.
Workflows and campaigns, an AI that knows your business and acts on your systems, quality on every conversation, routing and supervision, calls, CRM sync, the API and the content library.
A month of posts from one CSV file (Pro).
Links and hashtags posted right under the post (Pro).
A page per brand with its links and latest posts (Starter).
New articles become drafts or join the queue (Pro).
UTM tags added to links, per network (Starter).
Fix a caption where the network allows it.
Posts, accounts and brands with ⌘K.
An authenticator app on top of your password.
A month of posts from one CSV file (Pro).
Links and hashtags posted right under the post (Pro).
A page per brand with its links and latest posts (Starter).
New articles become drafts or join the queue (Pro).
UTM tags added to links, per network (Starter).
Fix a caption where the network allows it.
Posts, accounts and brands with ⌘K.
An authenticator app on top of your password.
Every feature, by area, with the plan it starts on. Search it, or pick your plan to see what it includes.
113 features
Day, week, month and list views, filters by account, network, status and label, and every brand at once.
One text and one set of media, shown the way each network shows it, with every limit checked as you type.
Single photos, albums and carousels, videos and documents where each network takes them.
Folders, tags, search, alt text, cropping to each network's shape, bulk actions and zip downloads.
Open a Canva design straight into a post, and edit it in Canva again.
Big files keep uploading while you move around, with progress, retry and cancel.
Fix a caption or title after it went out, where the network allows it.
A post that fails says why in plain words and offers the fix, by email and in the bell.
Instagram and Facebook stories, scheduled like any post.
UTM tags added to your links, per network.
A page per brand with its links and latest posts.
Editors submit, owners and admins approve or send back with a comment, with reminders before the post's time.
Clients see and approve posts from a link, without an account.
Fill time slots once and new posts take the next free one; repeat a post every few weeks.
From each brand's own history, per network.
A month of posts from one CSV file.
Links and hashtags posted right under the post.
New articles from your feeds become drafts or join the queue.
An Instagram, TikTok or Threads profile as it will look, posts to come among those out, reordered before they go out.
How each hashtag did against your posts, suggestions in the composer from what worked, and saved groups.
Threads with @mentions on posts and media files, resolved once settled; only the team sees them.
Every save of a post with who made it, what changed word by word, and an older version put back.
Posts to start from, for one brand or all of them, approved by the people who approve.
Approve or turn down media files, note usage rights and their end date, and let only approved files go out.
Posts that still hold up go out again in the queue's empty times, at the gap and number of times you set.
Links in posts shortened and counted, click by click, per post and network.
Short links at your own address, like go.yourbrand.com.
Posts, reels, stories, comments, messages and numbers.
Posts, replies and numbers.
Profiles and company pages.
Videos and shorts, with their numbers.
Pins on the boards you choose, with their numbers.
Updates, offers and events, reviews answered from the inbox, and performance.
Channels and groups through your bot: text, photos, videos, albums and buttons.
Posts and mentions, paid with credit packs (X charges for every post).
Chats in the inbox and broadcasts to the contacts who opted in.
Posts to your community and team channels.
From every network that shares them, in one inbox, with assignees and who has waited longest.
With the person's name and the brand filled in, picked with "/".
Notes on a conversation that only the team sees.
By text, network, assignee and unread, with keyboard shortcuts.
Hide a comment, or answer a public comment in Messenger, where the network allows it.
Messenger, Instagram, Telegram and more, with photos in replies.
Assign, label, prioritise or close what comes in by keyword, network, account or kind.
An automatic first answer to new messages, within each network's rules.
Every comment, message and review marked positive, neutral or negative.
One profile per person across every channel, with fields, tags, notes, merging and import.
Approved messages to the contact tags you pick.
A number, status, priority, type, due date and followers on every conversation; merge and link tickets.
Your support address forwards to Hivenza; emails become tickets and answers go out from your address.
An email thread with a supplier or a colleague inside the ticket; their replies come back to it.
A reply plus status, priority, tags and assignee in one click; saved filters; many tickets changed at once.
A warning when a teammate is already answering the same ticket.
A rating asked after a solved ticket on every channel that allows it, with a comment.
A request form on your help centre, and a page where customers follow and answer their requests.
Business hours and holidays, first reply, next reply and resolution targets, with alerts and escalation.
Tickets to a team then a person, with queues, availability and automatic sharing out.
Remind, close or escalate a set time after a moment in a ticket's life.
A visual builder: events from your site or app, branches, waits, questions, API calls, AI steps, A/B splits and goals, with versions and tests.
Messages to an audience of contacts by email, website chat, push and WhatsApp, with consent, caps and quiet hours.
Tickets to someone with the right language, product or skill, within a limit of open chats each.
Checks you write in plain words, run on every solved conversation, and monitors that warn when something drifts.
Customers follow their case by its number: stages in your words, expected dates, documents and updates.
A live view of every queue, bulk moves, watching, whispering or joining a chat, queue alerts, shift reports and coverage.
One switch for an outage: a banner, a first reply that says the team knows, the tickets gathered and closed together.
Your own fields (text, list, number, date), some required before solving.
Orders and account from Shopify, WooCommerce or your own systems beside each ticket, with actions like refunds.
Reply and resolution times, targets met, volume, backlog, ratings and the AI agent's results, per team and person, in CSV and PDF.
A chat on your site answered from the inbox: files, emoji, typing, read receipts, sound and ratings.
Signed-in customers recognised, and a form for name and email or phone before the first message.
Who is on your site now and where from, with an alert when someone opens the pages you choose.
Visitors can carry on the chat on WhatsApp instead.
Answers signed with the chat's name and the brand's logo, or with each teammate's name.
Articles in topics, public or internal, in English and French, searched from the chat.
The chat opens a conversation by itself, by page, delay and visitor.
help.yourbrand.com, with its certificate handled for you.
Your chat under your own name only.
Your assistant drafts, schedules and reads your numbers, as you, with your roles and approvals.
Answers chats on your site, WhatsApp, Messenger, Instagram and more from your own knowledge, and hands over to the team.
Files, whole websites and sitemaps, your words and the help centre, with a gap report of what it couldn't answer.
Steps the AI follows to look things up and act in your systems, only for customers it has verified.
Choices that answer common questions and route chats, as buttons on WhatsApp, with no AI to pay for.
Write from a brief, rephrase, shorten to a network's limit, translate, hashtags and alt text.
Pictures from a description, or a change to your own photo, in each network's shape.
Suggested replies, ticket summaries, rewriting and translation both ways, suggested tags and priority.
The gist, the mood, themes, questions and complaints of up to 1,000 comments on a post.
Reach, views and engagement, compared with the period before, over any dates.
Numbers saved every day: six months to look back on Starter, two years on Pro, five on Agency.
A PDF in the brand's colours, ready to send.
Received, answered and first-reply times, per network and per teammate.
Public Instagram and Facebook accounts beside your own.
Keywords, hashtags and your brand's name on the networks that allow searching.
The monthly report under your own name and logo.
Each brand with its own accounts, calendar, inbox and numbers.
Owner, admin, editor and viewer, with the brands each person works on.
Roles made from permissions over every feature, per brand and per inbox channel, previewed before you give them.
Who changed what, and when.
An authenticator app or a passkey on top of your password, and required for everyone if you choose.
SAML, Google Workspace, Microsoft Entra, Okta and OpenID Connect, with SCIM.
Legal holds, masked customer details, controls over the AI, a complaints register and compliance sampling.
How long each kind of data is kept, and a certificate when a person's data is erased.
Every entry streamed to your security tools, chained so it can't be rewritten unnoticed.
Customers call your WhatsApp number and the team answers in the inbox.
Security answers, controls and sub-processors in one document, with a data processing agreement.
Conversations and customer data deleted or anonymised after the time you set.
New messages, contacts, ratings and published posts sent to Zapier, Make, n8n or your own code.
A REST API with scoped keys, and reporting datasets for your warehouse or Looker Studio.
Contacts and companies kept in step both ways, deals read in workflows.
A copy of your setup to try rules, workflows and integrations before they touch customers.
Pages, posts, accounts, brands and people with ⌘K.
In the bell, by email and on your phone, each kind switched on or off.
The whole app, the emails and the PDFs, in each person's language.
Card with automatic renewal, or Mobile Money in your own currency, with receipts and fair upgrades.
One brand with up to 3 accounts and 30 posts a month: the calendar, the composer with network previews and the media library. The inbox starts on Starter, and the tools marked Pro come with Pro.
Yes. Each brand has its own accounts, calendar, inbox and numbers; how many brands you can add depends on your plan.
On Pro, the AI agent answers chats on your website, WhatsApp, Messenger, Instagram and more, only from your own knowledge (files, websites, your words and the help centre), and it can look things up and act in your systems through procedures you write. It hands the chat to a person when it can’t help, and anyone can take over in one tap.
Yes. Posts go out at the time you pick in the brand’s timezone, even if nobody is online, through each network’s official API.
