Features
One inbox for every channel and the whole team
Stop switching between apps. Comments, mentions, reviews, private messages, website chats, WhatsApp and email arrive in one shared inbox, where the team assigns, answers and sees who has waited longest.
Get startedFrom Starter. Private messages from Pro, WhatsApp on Agency.
Answer everything from one place
- 1
Connect your channels
Your networks, the website chat and your support email, per brand.
- 2
Share the work
Assign to a teammate or a team, leave a private note, mention a colleague.
- 3
Answer well
Saved replies with the person’s name, macros, and the customer’s profile beside the conversation.
What the inbox does
One place for the team, on the website and in the mobile app.
- Every channel
- Facebook, Instagram, TikTok, X, LinkedIn, YouTube, Threads, Bluesky, Telegram, Google Business Profile reviews, the website chat, WhatsApp and email, as each network allows.
- Assign and follow
- Give a conversation to a person or a team, and see who is replying so nobody answers twice.
- Notes and mentions
- Private notes for the team; @mention a colleague to bring them in.
- Saved replies
- Answers written once, with the customer’s name filled in.
- Rules
- Assign or label conversations by keyword or network (Pro).
- Away and instant replies
- An answer while you are closed, or straight away (Pro).
- Contact profiles
- One profile per person across every channel, with notes and tags (Pro).
- Response times
- How fast the team answers, per network and per person (Pro).
From Starter
Comments, mentions, reviews, the website chat and email are in the inbox from Starter. Private messages, rules, away replies and contact profiles come with Pro; WhatsApp with Agency.
Questions
Which messages can arrive?
Whatever each network shares with apps: comments and mentions on most networks, reviews on Google Business Profile, and private messages on Facebook, Instagram, Telegram and others from Pro.
Can two people answer the same message by mistake?
No. Hivenza shows when a teammate is already replying, and warns you if someone answered in the meantime.
Is every conversation a ticket?
Yes, with a number, a state and a priority, so the inbox is also your help desk.
Can we answer from a phone?
Yes, from the Hivenza mobile app.
Bring every channel into one inbox
