WhatsApp Business
WhatsApp chats in the same inbox as everything else
Customers message your WhatsApp Business number; your team answers from Hivenza's shared inbox, beside comments and DMs from every network.
Get startedIncluded in the Agency plan.
What you can do
- Answer WhatsApp chats from the shared inbox
- Assign a chat to a teammate
- Greet chats with a menu of buttons to tap (up to 3) or an Options list (up to 10)
- Send broadcasts of approved message templates to people who opted in, or only to those with the tags you pick
- Keep your WhatsApp Business app: chats stay in sync
Good to know
- You connect through Meta's own sign-up, with a new or existing business number
- Broadcasts use templates Meta has approved, sent only to contacts who opted in; before a tagged broadcast goes, you see how many will get it and how many tagged people haven't opted in
- WhatsApp's rules apply: you can reply freely within 24 hours of a customer's message
Included in the Agency plan.
How teams use it
- Shops
- Customers ask about sizes, prices and delivery on WhatsApp; the shop answers from the same inbox as Instagram DMs.
- Schools and services
- Parents and clients get answers from whoever is on shift, and nobody answers the same question twice.
- Opted-in news
- New opening hours, an event or a launch announced by template to the contacts who asked to hear about it, or only to those tagged, such as members or volunteers.
- Busy days
- Each chat is assigned to a teammate, so every question has someone answering it.
Connect WhatsApp
- 1
Open Connections
In Hivenza, go to Settings, then Connections, and choose WhatsApp Business.
- 2
Sign up with Meta
Meta's window opens: pick your business and your number, or keep the one in your WhatsApp Business app.
- 3
Answer
New chats arrive in the inbox, with the rest of your messages.
Questions
Can I keep using the WhatsApp Business app?
Yes. With Meta's coexistence, chats stay in sync between the app and Hivenza.
Can I message anyone?
No. Broadcasts only go to contacts who opted in, with templates Meta approved, as WhatsApp requires.
Can a broadcast go to only some contacts?
Yes. Pick one or more tags from your contact profiles: the broadcast goes to the tagged people who opted in, and you see how many tagged people haven't.
Do chatbot menus work on WhatsApp?
Yes. On WhatsApp they show as buttons to tap for up to 3 choices, or as an Options list for up to 10.
Which plan includes WhatsApp?
The Agency plan.
Answer WhatsApp with the rest of your inbox
