Sub-processors
The companies Versity Life Co-Ltd relies on to run Hivenza, and that may process personal data you put in it.
Effective 14 October 2026
The list
| What they do | The data they see | Where |
|---|---|---|
| Runs the service: the API, background jobs and the job queue | The data they seeEverything in the service, while it is processed | WhereGermany (Frankfurt), EU |
| The database | The data they seeAccounts, workspaces, posts, the inbox, tickets and contacts | WhereGermany (Frankfurt), EU |
| File storage | The data they seeImages and videos, files received in the inbox, session replay recordings | WhereEuropean Union |
| Website hosting, domain names and protection against bots | The data they seeVisits to the website and the app, IP addresses | WhereGlobal network, nearest to each visitor |
| Sending email | The data they seeRecipients' addresses and the emails sent | WhereSweden (Stockholm), EU |
| AI features you switch on: writing help, the AI agent, summaries and suggestions | The data they seeThe text needed for each request | WhereUnited States |
| Error monitoring | The data they seeError reports: browser, device, IP address; never passwords or network tokens | WhereUnited States |
| Product analytics for Hivenza's own app | The data they seePages opened and buttons pressed, with an internal account number; never content | WhereUnited States |
| Notifications on phones | The data they seeDevice tokens and the notification's text | WhereUnited States |
| Card payments and bank transfers | The data they seePayer's name, email and payment details (cards never reach Hivenza) | WhereUnited States, Ireland |
| Mobile Money in Cameroon | The data they seePayer's phone number and the payment | WhereCameroon |
| Cards and Mobile Money in other African countries, where offered | The data they seePayer's phone number or card and the payment | WhereNigeria, United Kingdom, United States |
Their names
Each line is one company, bound by written terms that protect personal data at least as well as our own commitments. Owners of a workspace see each company's name in the app, under Settings → Data and privacy, once they have accepted the data processing agreement.
Changes
We tell the owners who accepted our data processing agreement by email at least 30 days before adding or replacing a company on this list, and they can object.
Not on this list
The social networks, shops and other services you connect (Facebook, Instagram, TikTok, Shopify…) are not our sub-processors: you connect them, under their own terms, and they send and receive what you ask. Nor are the people in your own team.
Hivenza is a product of Versity Life Co-Ltd. Questions about this page: hello@hivenza.com.