Hivenza

Enterprise

Social media and support for companies that buy through procurement

Banks, telecoms and large companies get everything in Agency, with what a security review, a legal team and a purchasing team ask for.

Read about security

  • Security pack and DPA

    Our security answers, a data processing agreement and the sub-processors on file.

  • Single sign-on and SCIM

    SAML, Entra, Okta or Google Workspace; people added and removed by your directory.

  • Enterprise controls

    Legal holds, retention rules, a complaints register and masked customer details.

  • WhatsApp calls

    Customers call your WhatsApp number and the team answers in the inbox.

  • A named contact

    A person at Hivenza, with an answer time written into your contract.

What it adds to Agency

Agency, plus these. Everything else is the same product your teams already use.

Single sign-on and SCIM
People sign in through your company with SAML, Microsoft Entra, Okta or Google Workspace, after you prove your email domain. Your directory adds and removes them.
Enterprise controls
Legal holds, masked customer details, controls over the AI, a complaints register with deadlines, compliance sampling of tickets, locked saved replies and disclaimers.
Supervisor tools
A live view of every queue, bulk moves, watching, whispering or joining a chat, queue alerts, shift reports and coverage for the week.
Known issues
When something is down, one switch puts a banner in the chat and help centre, answers first with what the team knows, gathers the tickets and closes them together once it’s fixed.
Retention and erasure
Retention rules per kind of data, and a certificate when a person’s data is erased.
Your SIEM
The activity log streamed to your security tools, every entry chained so it can’t be rewritten unnoticed.
WhatsApp calls
Customers call your WhatsApp number and the team answers in the inbox, with missed calls to give back and supervisors who can listen in or whisper. Meta bills the calls to your own WhatsApp account.
The security pack
Our security answers, controls and sub-processors in one document for your review, with a data processing agreement.
A named contact
A person at Hivenza who knows your setup, with an answer time written into the contract. The EU region on request.
Seats that fit
Unlimited agents, counted per active agent, with AI credits in every seat and packs above.

How buying works

  1. 1

    Talk to us

    Your team, your channels, what you use today, what must be true for you to switch.

  2. 2

    Security review

    The security pack, the DPA and the sub-processors; we answer your questionnaire.

  3. 3

    Pilot

    60 to 90 days on one real team, with its success criteria written down first.

  4. 4

    Contract

    A yearly contract, paid by invoice or purchase order, at the seats you need.

  5. 5

    Rollout

    Single sign-on and SCIM, your teams and rules, and your named contact alongside.

Security and compliance

Questions

Can we pay by invoice or purchase order?

Yes. The yearly contract is paid by invoice, with your purchase order number on it and days to pay.

Can we try it before we sign?

Yes: a 60 to 90 day pilot on one real team, with its success criteria written down before it starts.

How many agents do we need?

Any number. Enterprise bills a 10-seat minimum, so a team of 6 pays for 10 seats, and grows with you; only agents who work count. Agency stops at 10 agents.

Who pays for WhatsApp?

Meta bills WhatsApp conversations and calls to your own WhatsApp Business account. Hivenza doesn’t mark them up.

Where is our data kept?

Ask us: the region, the sub-processors and the safeguards are in the privacy policy and the security pack, and the EU region is offered on request.

Start with a pilot

Tell us about your team and what it needs; Hivenza’s team answers within a working day with a quote or a time to talk.