Hivenza

Press and brand

Hivenza, in pictures

The logo, screens from the app and posters from our campaigns, free to use when you write about Hivenza or share it.

Hivenza poster: a support agent at night in an office with city lights, answering a late chatHivenza poster on honey yellow: the shared support inbox with conversations from every channelHivenza poster: a smiling woman rating a support conversation on her phone among plants

About Hivenza

Hivenza is a workspace for social media and customer support. Teams and agencies schedule posts to every network, answer every comment, chat, email and WhatsApp message as a ticket, and see what worked, for one brand or for many. It runs in the browser, with apps for iPhone and Android on the way.

Written Hivenza, one word with a capital H. Said high-VEN-zuh.

The app

Screens from the app with a demo brand. The people and numbers in them are made up.

  • The Hivenza app's Overview: followers, today's posts, conversations waiting and the last 7 days for a brand, in one calm view.
    The Hivenza app's Overview: followers, today's posts, conversations waiting and the last 7 days for a brand, in one calm view.
    Download
  • The Hivenza app: every comment from Instagram, TikTok, Facebook and YouTube in one inbox.
    The Hivenza app: every comment from Instagram, TikTok, Facebook and YouTube in one inbox.
    Download
  • The Hivenza app's Create menu: write a post, or let AI plan your week at your best times.
    The Hivenza app's Create menu: write a post, or let AI plan your week at your best times.
    Download
  • The Hivenza app: a customer asks about a linen dress in a chat and the team answers in seconds, from a phone.
    The Hivenza app: a customer asks about a linen dress in a chat and the team answers in seconds, from a phone.
    Download
  • The Hivenza app's planning list: drafts, scheduled and published posts in one list.
    The Hivenza app's planning list: drafts, scheduled and published posts in one list.
    Download
  • The Hivenza app's analytics: every network's numbers side by side, over 28 days.
    The Hivenza app's analytics: every network's numbers side by side, over 28 days.
    Download

Campaign posters

Posters from our campaigns on Facebook, Instagram and YouTube. The words on them are in English.

Customer support

  • Hivenza poster on honey yellow: the shared support inbox with conversations from every channel
    Every channel. One support desk.Website chat, email, WhatsApp, Instagram, Messenger and comments arrive in one inbox, each as a ticket.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster: a smiling support agent with a headset answering a website chat
    Every chat, answered with a smile.The website chat lands in the same inbox as every other channel, so a person can answer it in seconds.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster: a man reading his phone, a customer asks where their parcel is and the AI agent replies with the tracking link
    The AI follows your steps.The AI agent answers from what your team teaches it and follows the procedures you write, such as finding an order.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster on lilac: the AI ticket sorting settings with topic, type, priority, tags and language
    Every ticket, sorted on arrival.AI ticket sorting sets the topic, type, priority, tags and language of each new conversation.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster on ink blue: the service targets screen with reply and resolution times
    Answer times you can promise.Service targets for first reply and resolution, counted in your business hours, per channel and per team.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster: hands on a keyboard in front of a screen of support conversations
    Same question? One click.Saved replies and macros answer the questions customers ask most, and update the ticket in the same click.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster: a support agent at two screens, the chat on one and the customer’s details on the other
    Every customer feels known.The customer’s orders, account and past conversations sit beside the chat, from your shop or your own systems.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster: a smiling woman rating a support conversation on her phone among plants
    Know if they left happy.Customers rate the conversation after each solved ticket, and the ratings show per teammate and team.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster: a woman on a sofa smiling at her phone, her question about swapping a size already answered
    The reply came in minutes.A customer asks to swap a size from their sofa and the team answers before they put the phone down.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster: a support agent at night in an office with city lights, answering a late chat
    Covered at 2 a.m.Night shifts, the AI agent and business hours keep late questions answered, and nothing waits unseen until morning.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster: a support agent helping a customer at a desk in a bright office with hexagon shelves
    Every question finds its person.Routing by skills, language and capacity gives each conversation to the teammate who can answer it now.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster on honey yellow: the workflow builder with branching steps
    Build it once. It runs every time.Workflows draw a conversation’s steps on a canvas: ask, branch, assign and reply, for every new chat.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster on mint green: a workflow test run with its steps and results
    Test it before a customer sees it.Run a workflow against test conversations and check every branch before it goes live.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster on mint green: the support analytics screen with charts of tickets over time
    See how support is really doing.Support analytics: tickets created and solved, reply and resolution times, targets met and satisfaction.
    Download the posterWebP, 1080 × 1350

Teams and trust

  • Hivenza poster: a woman presenting at a wall of green felt hexagons, a refund question handed to the billing team
    A help desk the whole team shares.Billing, sales and support answer from the same desk, and a customer hears who has their question.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster on lilac: the team screen with people, their roles and permissions
    Shifts, roles and teams, sorted.Each person’s role, teams, shifts and permissions in one place, set by owners and admins.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster: a support agent at his desk in the evening, the ticket list on screen
    Who’s on tonight? The rota knows.Shifts decide who receives new conversations, so nobody off duty gets a ticket.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster: a team lead leaning over a colleague’s desk to go through a ticket together
    Coach the team on real tickets.Leads review real conversations, score them and coach the team from what customers actually asked.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster on ink blue: an organisation’s overview with its workspaces and their figures
    Every workspace. One company view.Organisations group a company’s workspaces, with their people, billing and results in one view.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster: two colleagues in a glass-walled office, one at a laptop, the other standing beside her
    Ready for banks. Easy for everyone.Single sign-on, user provisioning, roles and an activity log for teams with strict rules, in an app anyone can use.
    Download the posterWebP, 1080 × 1350
  • Hivenza poster: advisers working with clients at desks in a warm, wood-panelled office
    Trusted where trust matters.Built for teams that answer customers about their money and their accounts: permissions, audit history and company sign-in.
    Download the posterWebP, 1080 × 1350

For developers

  • Hivenza developer poster: code that installs @hivenza/api and schedules a post
    Run Hivenza from your own code.The public API and its JavaScript package publish posts, answer the inbox and open tickets with the same rules as the app.
    Download the posterWebP, 1080 × 1350
  • Hivenza developer poster: a list of signed webhook events such as post.published and ticket.state_changed
    Your systems know the moment it happens.Signed webhooks tell your systems when a post is published, a message arrives, a ticket changes or a rating comes in.
    Download the posterWebP, 1080 × 1350
  • Hivenza developer poster: code that installs @hivenza/chat, with React, React Native, Angular, Vue and Flutter
    The same chat, inside your app.The chat SDK puts Hivenza’s chat in your own app, for React, React Native, Angular, Vue and Flutter.
    Download the posterWebP, 1080 × 1350
  • Hivenza developer poster: an assistant answering a question about last month’s results for a demo brand
    Claude or ChatGPT, working in Hivenza.Connect Claude or ChatGPT to your workspace: it works as you, with your role, and can’t do anything you couldn’t.
    Download the posterWebP, 1080 × 1350
  • Hivenza developer poster: the developer site’s quick start page
    Guides and a full reference.The developer site at hivenza.com/developers has a quick start, guides and every endpoint.
    Download the posterWebP, 1080 × 1350

Follow Hivenza

Writing about us?

Ask us anything, or for a file you don’t see here:

hello@hivenza.com