Jira
From a customer’s ticket to a Jira issue
When a ticket needs engineering, create the Jira issue from the ticket. Its state shows on the ticket, so support knows when to write back.
Get startedIncluded from the Pro plan.
What you can do
- Create a Jira issue from a ticket
- Link a ticket to an issue that already exists
- See the issue’s state on the ticket
- Send a theme from your reviews to Jira
Good to know
- Owners and admins connect Jira for the workspace
- Customers never see the issue
- Several tickets can point at the same issue
Included from the Pro plan.
How teams use it
- Bugs
- Support files the issue with the customer’s words and keeps the ticket open.
- Feature requests
- Link every ticket that asked for the same thing to one issue.
- App reviews
- Send a theme from your store reviews to the team that owns the app.
Connect Jira
- 1
Connect
In Settings, choose Jira and sign in.
- 2
Choose a project
Pick where new issues are created.
- 3
Link from a ticket
Create or link an issue from any ticket.
Questions
Does the customer see the issue?
No. It is only visible to your team.
Can I link an existing issue?
Yes.
Which plan includes it?
Pro, Agency and Enterprise.
Close the loop between support and engineering
