Features
Your support address, turned into tickets
Forward support@yourbrand.com to your brand’s address in Hivenza. Every email becomes a ticket in the same desk as your chats and messages, threaded properly, and your answers go out from your own address.
Get startedFrom Starter, with the inbox.
Set up in a few minutes
- 1
Get your brand’s address
Each brand has its own forwarding address in Hivenza.
- 2
Forward your support mail
Point support@yourbrand.com at it from your email provider.
- 3
Send as yourself
Verify your domain and answers go out from your own address, signed for delivery.
- 4
Answer in the desk
Emails arrive as tickets; the customer’s reply lands in the same ticket.
What email support does
Real email, handled like every other conversation.
- Threading
- Replies find their ticket by their headers, even when a mail app drops them.
- CC and attachments
- Copies and files kept; change who is copied when you answer.
- Clean messages
- Quoted text folded away and signatures trimmed, so you read what is new.
- Your own address
- Send from support@yourbrand.com once your domain is verified.
- Request form
- A form on your help centre that suggests articles as people type, then creates a ticket.
- Customer portal
- People see and answer their requests, signing in with a link sent by email.
- Side conversations
- Email a supplier or a colleague from inside the ticket; their answers come back to it.
Included from Starter
Email support, the request form and the customer portal come with the inbox and the help centre from Starter.
Questions
Do we change email providers?
No. Keep your mailbox where it is and forward your support address to Hivenza.
Will customers see a Hivenza address?
Not once your domain is verified: answers go out from your own address.
Can we email someone who isn’t the customer?
Yes, with side conversations: a supplier or colleague answers by email and the thread stays inside the ticket.
Do customers need an account for the portal?
No. They enter their email and sign in with a link.
Bring your support email into the desk
