Features
Answer faster with macros and automations
A macro sends a reply and changes the ticket’s state, priority, tags and owner in one click. Saved replies fill in the customer’s name, and time automations remind, close or escalate tickets on their own.
Get startedFrom Starter. Time automations and ticket fields from Pro.
Write it once, use it every day
- 1
Write your macros
A reply plus the changes that go with it.
- 2
Use them in a click
From the reply box, with the changes shown before you send.
- 3
Let time do the rest
Remind, close or escalate tickets after the time you set (Pro).
The tools for speed
Built for teams that answer the same questions every day.
- Macros
- A reply plus state, priority, tags and assignee, in one click.
- Saved replies
- Answers with the customer’s name filled in, for every brand or just one.
- Bulk changes
- Change many tickets at once, or merge them.
- Saved views
- Your own filters, saved with their counts.
- Ticket fields
- Text, list, number or date fields, some required before solving (Pro).
- Time automations
- Remind after a day of silence, close after a week solved, escalate before a target (Pro).
- Collision warning
- See when a teammate is replying, and when someone answered meanwhile.
- Workflows
- For anything longer: a visual builder with branches, waits, questions, API calls and AI steps (Pro).
Macros from Starter, automations on Pro
Macros, saved replies, bulk changes and saved views come with the inbox from Starter. Time automations and custom ticket fields come with Pro.
Questions
What is a macro?
A saved reply plus the changes that go with it, such as solving the ticket and adding a tag, applied in one click.
Can a macro be used on many tickets?
Pick many tickets and apply the same changes to all of them at once.
What can time automations do?
Send a reminder, close a solved ticket after some days, or escalate a ticket before it misses its target.
Spend your time on the hard questions
