Features
AI that drafts, your team decides
Ask for a suggested answer drawn from your help centre and your team’s past replies, a summary of a long ticket, or a rewrite that is warmer or shorter. Nothing goes out until a person reads it.
Get startedOn Pro and Agency, with the plan’s AI credits.
Help, not autopilot
- 1
Ask for a draft
From the reply box, on any ticket.
- 2
Fill the gaps
Facts the AI can’t know stay as [fill-in] gaps, and the reply can’t be sent until they are filled.
- 3
Send it as yours
Edit what you like, then send.
What the AI helps with
Each use counts one AI credit; a failed one is given back.
- Suggested answers
- From your help centre and past answers, with the sources shown.
- No borrowed facts
- Order numbers, dates or amounts from other customers are never reused; the AI leaves gaps instead.
- Summaries
- A long ticket in a few lines, with what was asked and what is still open.
- Rewrites
- Warmer, shorter or clearer, keeping your meaning.
- Languages
- The customer’s language noticed; their messages translated when you click, and your answer sent in their language.
- Suggested tags, type and priority
- Applied in a click, or ignored.
- The AI agent
- If you want, an AI agent answers on its own on the channels you choose and hands over to your team.
On Pro and Agency
AI help for the team comes with Pro and its monthly AI credits; more credits can be added.
Questions
Does the AI send messages on its own?
Not the team’s AI help: it only drafts. Only the AI agent answers on its own, and only where you turn it on.
Where do the answers come from?
Your help centre articles and your team’s past answers, never another company’s data.
Are messages translated automatically?
No, only when someone clicks, so you only spend credits where it helps.
Give your team a head start on every reply
