Features
Their orders and account, beside the ticket
Connect Shopify, WooCommerce or your own system, and every ticket shows what you know about the customer: orders, account status, balance or subscription. Refund, cancel or resend from the ticket, with a confirmation first.
Get startedOn Pro and Agency.
Connected in minutes
- 1
Pick your source
Shopify, WooCommerce, or your own system through a webhook.
- 2
Match the customer
By email, phone or the account they are signed in with.
- 3
Act from the ticket
Refund, cancel or resend, confirmed first and recorded as a note.
What the panel shows
Not only shops: any system that knows your customers can fill the cards.
- Shopify
- Orders, their payment and delivery, and refunds or cancellations from the ticket.
- WooCommerce
- Orders and their status, connected with your store’s keys.
- Your own system
- A webhook returns cards you design: account, balance, plan, bookings, anything.
- Actions
- Buttons your system offers (refund, resend, extend), each confirmed before it runs.
- Kept on the ticket
- Every action recorded as a note, so the team knows what was done.
- Who sees it
- Only people allowed to see customer details.
On Pro and Agency
Customer details from your shop or your own systems come with Pro.
Questions
Is it only for online shops?
No. Banks, schools, software companies and others connect their own system and show what matters to them.
Can an agent refund by mistake?
Every action asks for confirmation, checks it is still allowed, and is recorded on the ticket.
What do we need for our own system?
An address that answers Hivenza’s signed request with the cards to show. The settings page gives you starter code.
Answer with the whole story in front of you
