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Features

Hear what people say before they tag you

Save a search for your brand, a product or a hashtag, and read the mentions as they come, each marked positive, neutral or negative. Add alert words and the right people are told the moment one appears.

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On Pro and Agency.

A brand manager reading new mentions and their mood on a laptop

From a search to an alert

  1. 1

    Save a search

    A word, a phrase or a hashtag, on the networks that allow searching.

  2. 2

    Read the mentions

    New mentions arrive with the author, the network and the mood.

  3. 3

    Add alert words

    Words such as refund or broken that should never wait.

  4. 4

    Share what you found

    Share a summary with a client or a teammate.

What listening does

Each network has its own rules on what can be searched, and Hivenza follows them.

Saved searches
As many as your plan allows, per brand.
Mood
Mentions are labelled positive, neutral or negative, and the page shows the mood overall once there are enough.
Alert words
A mention that holds one of your words notifies the team in the bell and by email.
A first look back
A new search starts with the last seven days where the network allows it.
Competitors
Benchmark competitors alongside, on the plans that include it.
Shareable
Share a read-only view of the results.
Pro

Listening on Pro and Agency

Saved searches, mood and alert words are included from Pro. Labelling mood uses the automatic AI allowance.

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Questions

Which networks can I search?

X, Bluesky, Threads, Instagram hashtags, YouTube, TikTok, Mastodon, Reddit, Lemmy, Hacker News and the news, within what each source allows.

How is the mood decided?

The AI labels each mention. It can be wrong on irony, so you can read the mention itself.

Who gets the alert?

The people who follow the brand’s notifications, in the bell and by email.

Goes well with

Start listening to your brand

A golden honeycomb holding small photographs of social media posts