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Features

Answer every review and see what they say together

Reviews from your business profile and your apps arrive in the shared inbox, where you answer them like any other conversation. Enza then reads a period’s reviews as a whole and groups them into themes you can act on.

Get started

Stores, Trustpilot and Yelp on Pro and Agency. Google Business Profile reviews come with the inbox.

A team answering customer reviews in the shared inbox

From a review to a decision

  1. 1

    Connect the places

    Link your Google Business Profile, App Store, Google Play, Trustpilot or Yelp listing.

  2. 2

    Answer in the inbox

    Each review is a conversation, with replies sent back to the place it came from.

  3. 3

    Let Enza group them

    A period’s reviews become themes, each with a count, an average, the trend and quotes word for word.

  4. 4

    Act on a theme

    Send it to your issue tracker, tag its reviews or save the reply Enza suggests.

What you get from the reviews

The figures are worked out by Hivenza. Enza writes the advice from them, and every number in its text is checked against those figures.

Five sources
Google Business Profile, the App Store, Google Play, Trustpilot and Yelp, each its own switch on your plan.
Themes with figures
For each theme: how many reviews, the average stars, the trend against the period before, and the versions, devices and countries involved.
Quotes, word for word
Reviews are quoted as written, never reworded.
Since which version
See whether a theme began with a given app version.
Suggested replies
Enza suggests an action and a reply per theme. You save the reply, nothing is sent for you.
To your tracker
Send a theme to Linear or Jira, or tag its reviews in the inbox.
Weekly and monthly
Themes are refreshed each week on their own and appear in the monthly report.
Only what a person may read
Someone limited to certain networks does not see themes from the others.
Pro

Store and review sites on Pro

Google Business Profile reviews come with the inbox. The App Store, Google Play, Trustpilot and Yelp are included from Pro. Asking Enza for a review summary uses AI credits.

See plans and prices

Questions

Does Enza invent numbers?

No. Hivenza works the figures out, Enza writes from them, and a text with a number that is not in the figures is refused.

Can I reply to a review from Hivenza?

Yes, on the places that allow replies. The reply goes back to the place the review came from.

Do I need an app to read app reviews?

You need the listing connected: your App Store or Google Play app.

How many AI credits does a summary use?

Three when you ask. The weekly refresh draws on the automatic AI allowance and never on your credits.

Goes well with

Turn reviews into decisions

A golden honeycomb holding small photographs of social media posts