Features
Ask one question, then act on the answer
Ask visitors a short question on your site, at the right moment, or send it by link or email. The answer can open a ticket, alert the team or invite a happy customer to review you.
Get startedFrom Pro, with the website chat.
From a question to an action
- 1
Write the question
A score, a choice or a sentence, up to three questions in one card, with faces or stars.
- 2
Choose when it appears
After a chat is solved, an article, a booking, on exit, after a scroll or after a few pages.
- 3
Say what happens next
A low score opens a ticket and alerts the team; a high score offers your review link.
- 4
Read what they meant
An AI summary groups the written answers into themes, with counts and quotes.
What a survey can do
The answer lands where your team already works, not in a separate tool.
- Answers that act
- An answer can start a workflow, open a ticket, alert the team, let the AI agent or a person follow up in the chat, or set a detail on the contact.
- Review links
- Offer your Google Business Profile or any link you choose to people who scored high, and count the clicks.
- The right moment
- After a solved chat, a read article, a booking, on exit intent, after a share of the page or after some pages, with no code.
- Faces or stars
- A five-step rating shown as faces or stars, labelled for screen readers.
- Not too often
- Ask again after some days, ask only a share of visitors, cap surveys per visitor and stay quiet after a dismiss.
- Several questions
- Up to three in one card, step by step, with skip logic by score and results per question.
- By link or email
- Share a hosted survey page in your brand’s look, or send one by email after a solved ticket or an event, with answers joined to the contact.
- Results that explain
- An AI summary of written answers, results by page, plan, country and language, a trend over time, a weekly summary and CSV export.
With the website chat, from Pro
Website surveys come with Pro and above. The AI summary uses AI credits like the other AI tools.
Questions
Can a survey open a ticket?
Yes. A low score can open a ticket and alert the team, and the AI agent or a person can follow up in the chat.
Can I ask for a review?
Yes. People who score high are offered your review link, and Hivenza counts the clicks.
How do I avoid asking too often?
Set how long to wait before asking the same visitor again, ask only a share of visitors, and cap the surveys one visitor sees in a period.
Can I send a survey without a website?
Yes. Share the survey link, or send it by email after a solved ticket or an event.
Goes well with
- Workflows
- Campaigns
- AI knowledge
- AI procedures
- AI quality
- Routing and supervision
- WhatsApp calls
- CRM sync
- Known issues and case status
- Reporting and API
- Content library
- Website analytics
- Reviews
- Employee advocacy
- Paid ads
- Listening
- Analytics and reports
- Plan and publish
- Links and link in bio
- Ticket processes
- Customer portal
- Ticket apps
- AI memory
- Configuration sandbox
- Staffing forecasts
- Forms and surveys
- Send a form to a group
- Surveys after an operation
- The shared inbox
- Webhooks: Zapier, Make, n8n
Hear from visitors, then do something about it
