Features
Menus that answer the easy questions and route the rest
New chats are greeted with your choices: buttons on your website and on WhatsApp, numbered lists elsewhere. Common questions get their answer at once, and everything else goes to the right teammate or to the AI agent.
Get startedOn the Pro and Agency plans. No AI, so no credits.
Sample
Hi! What can we help you with?
- 1Opening hours
- 2What we offer
- 3Talk to someone
What we offer
2.1 · Getting started2.2 · Prices and plans0 · Main menu
Assigned to Amara · tagged “new”Build a menu in minutes
- 1
Write the choices
Opening hours, what you offer, how to reach you: each choice gets its answer or its own sub-menu.
- 2
Decide where chats go
A choice can pass the chat to a teammate with a tag, or to the AI agent.
- 3
Switch it on
Pick the channels; new and quiet chats get the menu first.
What a menu does
Plain, predictable answers that cost nothing to run.
- Greets new chats
- A new chat, or one that has been quiet for a while, gets the main menu first.
- Buttons on WhatsApp
- Up to 3 choices show as buttons to tap; up to 10 open from an Options list. No numbers to type.
- On every channel
- Buttons on the website chat, numbered lists on Messenger, Instagram, Telegram and the others.
- Read by number or words
- Where choices are numbered, customers reply “2” or “opening hours”; both work. “0” shows the menu again.
- Routes chats
- A choice assigns the chat to a teammate and tags it, or hands it to the AI agent.
- Never stuck
- Two answers that match nothing, or a request for a person, and the chat goes to the team.
- Free to run
- Menus use no AI, so they use no credits.
On Pro and Agency
Menus run before the AI agent and the away replies, and use no AI credits.
Questions
Do menus use AI?
No. They answer with the words you wrote, so they cost nothing to run. A choice can hand the chat to the AI agent if you use one.
How do customers choose?
On the website chat they tap a button. On WhatsApp they tap a button too, or pick from an Options list when there are more than 3 choices (up to 10). Elsewhere they reply with the number or the words of a choice.
What if someone wants a person?
They can choose “talk to the team” or ask for someone; after two answers that match nothing, the chat goes to the team too.
Which channels does it work on?
The website chat, WhatsApp, Messenger, Instagram, Telegram and the other private chats in the inbox.
Answer the easy questions before anyone opens the inbox
