Features
A chat on your website, answered from the same inbox
One line of code puts your brand’s chat on any website. Visitors write or search your help centre, your team answers live from the inbox where WhatsApp, Instagram and Messenger already arrive, and the chat knows who is signed in on your site.
Get startedFrom the Starter plan. Proactive messages from Pro.
Sample
Hi! Any questions about getting started? We’re here.
10:02Are you open on Saturdays?
10:03 ·SeenAmaraYes, from 9 am to 1 pm. Shall I send you the address?
10:04Live on your site in a few minutes
- 1
Make it yours
Pick the brand’s colour, the greeting and the words visitors see first.
- 2
Paste one line
Add the snippet to any site: WordPress, Shopify, Wix, Webflow, Squarespace, Google Tag Manager or your own code.
- 3
Answer from the inbox
Each new chat arrives beside your other conversations, and the team answers it live.
- 4
Say who is signed in
If your site has accounts, it tells the chat who the customer is, so the team knows who they are talking to on every device.
What visitors get, and what your team sees
Everything here is in the chat today, on computers and phones.
- Live
- Answers and “seen” show in real time. Typing shows both ways, including while the AI agent works out an answer.
- Times and days
- Every message shows its time, and a line marks where each new day begins.
- Knows who is chatting
- Your site tells the chat who is signed in, signed by your server so nobody can pass for someone else. Your team sees their name, email and anything else your site sends (their plan, company, when they joined), and the chat follows the customer from phone to computer. Rules, proactive messages and the AI agent can use those details: Pro customers first, a word for people on a trial. On Shopify and WordPress it’s a paste.
- Speaks first
- Proactive messages open the chat by themselves on the pages you choose, after the delay you set, for new or returning visitors, once per visitor. You see how many were shown and how many were answered (Pro).
- Your help centre inside
- Visitors search your help centre’s articles from the chat and read the answer without leaving the page.
- Photos and PDFs
- Visitors send a picture of the product or a receipt; your team sends files back.
- Follow-up
- Visitors leave an email or a WhatsApp number, and answers that come after they leave reach them by email.
- Your team, online
- The chat shows when the team is around, and offers a WhatsApp button for those who prefer it.
- Who is on the site
- See who is browsing now and which page they are on, so you know what they are looking at.
- Rating
- A thumbs up or down at the end of the chat tells you how it went.
- Closed, not missed
- A new answer shows as an unread badge and a short preview on the closed chat button.
Included from Starter
Every plan with the inbox has the website chat, with signed-in customers and the help centre search. Proactive messages come with Pro. It says “Powered by Hivenza” on every plan except Agency, where it carries only your brand.
Questions
Which websites does it work on?
Any site where you can add a line of code: WordPress, Shopify, Wix, Webflow, Squarespace, Google Tag Manager, or a site you build yourself.
Does it slow my site down?
The chat loads after the page and runs in its own frame, so your site’s styles and scripts don’t touch it.
What if nobody is online?
Visitors can leave their email or WhatsApp number. When your team answers later, the answer reaches them by email. On Pro, the AI agent can answer outside your hours.
Can we answer from a phone?
Yes. Website chats are in the Hivenza mobile app with the rest of the inbox, including who is on the site now.
Can the chat know who my customers are?
Yes, if your site has sign-in. Your site passes the person’s details to the chat with a signature made by your server, so nobody can pretend to be someone else. The team sees who they are and what your site knows about them (their plan, company, when they joined…), and the same chat follows the person from their phone to their computer. What your server sends can’t be changed from the customer’s browser, so rules can rely on it.
Can the chat start the conversation?
On Pro, yes. A proactive message opens the chat on the pages you pick, after a delay, for new or returning visitors, and each visitor sees it once. You see how many times it was shown and answered.
Can visitors find answers on their own?
Yes. They search your help centre from the chat and read the article there. If it doesn’t help, they write to the team in the same place.
Can I remove “Powered by Hivenza”?
On the Agency plan, the chat carries only your brand.
Is there a support desk with tickets?
Yes. Every chat is a numbered ticket in the shared inbox, with a state, a priority, an assignee or team, service targets, macros and customer ratings.
Put your brand’s chat on your website today
