Features
A thousand comments, read at a glance
On any published post, the AI reads the comments as a whole and tells you what people are saying: the gist, the mood, the themes, their questions and complaints, and which comments are worth an answer.
Get startedOn the Pro and Agency plans, with AI credits.
Sample
Weekend drop: three new colours312 comments readPeople love the new colours. Most questions are about sizes and delivery times.
- Positive 64%
- Neutral 24%
- Negative 12%
Themes
New coloursSizesDelivery
Questions
- “Is there a size 46?”
- “Do you ship to Lomé?”
Complaints
- “My last order took 9 days.”
From comments to what to do next
- 1
Open a post
Pick any published post, on any network that shares its comments.
- 2
Ask what people say
The AI reads up to the 1,000 newest comments together.
- 3
Act on it
Answer the comments worth answering from the inbox, and take the themes into the next post.
What you get back
A reading of the whole conversation, kept with the post to open again.
- The gist
- A short summary of what people are saying.
- Mood
- How the comments split between positive, neutral and negative.
- Themes
- What comes up most, with quotes from the comments.
- Questions and complaints
- What people ask and what they are unhappy about, so nothing slips.
- Worth answering
- The comments that deserve a reply, with a link to find them in the inbox.
- Networks
- Facebook, Instagram, YouTube, Threads, LinkedIn, TikTok and Bluesky.
On Pro and Agency
One AI credit for a post with up to 200 comments, three above that, given back if the reading fails. Only the words and likes are sent, never people’s names.
Questions
How many comments does it read?
Up to the 1,000 newest comments on the post.
Which networks does it work on?
Facebook, Instagram, YouTube, Threads, LinkedIn, TikTok and Bluesky.
What about busy posts that flood the inbox?
Past a threshold you choose, chatter on a busy post is filed as done. Comments that need an answer, such as questions, problems and comments naming the brand, still come to To do.
Is people’s data sent to the AI?
Only the words of the comments and their likes, never the names of the people who wrote them.
Can I see it on my phone?
Yes. Comment insights are on each published post in the Hivenza mobile app too.
Know what your audience thinks of every post
