Use cases
Product posts that bring people to your shop
Plan drops and sales on one calendar, answer “is it in stock?” on WhatsApp, Instagram and your website from one inbox, and let menus and the AI agent take delivery and price questions.
Get started
Sample
+234 8•• ••• •• 07
Is the blue pair still there in size 42?
Assigned to Sales
Visitor on /delivery
Do you deliver on Sundays?
AI agent answered
@ama.styles
2
Menu · Track my order
Carousel · Weekend drop
Instagram, Facebook, TikTok, Pinterest
Scheduled · Sat 09:00
A week with Hivenza
- Mon
Shoot
Product photos go into the media library; crop them once per network.
- Tue
Plan the drop
Carousels, Reels, stories and Pins for the launch, scheduled on one calendar.
- Wed
Link and learn
Every link tagged with UTM per network, and best times show when your buyers are online (Pro).
- Thu
Sell in the chats
Sizes, prices and delivery from WhatsApp (Agency), DMs (Pro) and your website chat (Starter), in one inbox.
- Fri
Answered at night
A menu offers “Track my order” or “Prices”, and the AI agent answers from your own pages, handing orders and refunds to the team (Pro).
Before, and with the hive
Before
- “Is it in stock?” on four apps at once
- Delivery questions waiting until morning
- Orders lost between WhatsApp and DMs
- No idea which post sold
With Hivenza
- Every chat in one inbox, assigned
- A menu and the AI agent answer at night
- One profile per customer, on every channel
- UTM tags show which posts sent buyers
What helps shops
- Tickets and service targets
- Every question about an order is a numbered ticket, with reply times kept in your business hours (targets on Pro).
- Orders beside the ticket
- Shopify or WooCommerce orders next to each customer’s ticket, with refunds and resends confirmed from the desk (Pro).
- Formats
- Carousels, Reels, stories, TikTok, Pinterest Pins and YouTube Shorts from one composer, with Canva designs opened straight into a post.
- Website chat
- A chat on your shop, on Shopify, WordPress or any site, with photos and answers by email after buyers leave (Starter).
- WhatsApp Business chats in the same inbox as Instagram and Messenger (Agency).
- Chatbot menus
- “Track my order”, “Prices and sizes”, “Talk to us”: buttons on WhatsApp and the website chat, with no AI and no credits (Pro).
- AI agent
- Answers delivery, sizes and price questions from your own words and pages, and hands orders, payments and refunds to the team (Pro).
- Contact profiles
- The same buyer on WhatsApp, Instagram and your site is one person, with tags such as VIP or wholesale (Pro).
An honest fit
Hivenza fits if
- You sell online and post product photos and videos
- Customers ask questions on WhatsApp, in DMs and on your site
- You want to know which posts bring visits
- You’d rather pay in your own currency
Another tool may fit better if
- You want product tags and checkout inside social apps
- Most of your sales come from paid ads
- You want the AI to take orders and payments itself
We’d rather you pick the right tool than the wrong one.
Questions
Can the AI agent take orders or payments?
No. It answers from your own words and pages; when a customer wants to order, pay, cancel or get a refund, it hands the chat to your team.
What does a menu look like on WhatsApp?
Up to three reply buttons, or an Options list of up to ten choices. Choices too long for WhatsApp are written out as a numbered list.
Can I tag products in posts?
Not yet: product tags are added in Instagram and Facebook themselves.
Can I see sales from social?
Tag links with UTM and your shop’s analytics show which posts sent the visits that bought.
Plan your next drop this week
