Hivenza

Alternatives

An Intercom alternative built around social media

Your website chat answered from the same inbox as Instagram, Messenger and WhatsApp, with a help centre, an AI agent and menus in front, and the posts that start those conversations planned in the same place.

Facts about Hivenza only. Check each tool’s own site for its prices and features.

Moving from Intercom

  1. Add the chat to your site
  2. Teach the AI agent
  3. Invite the team

Chat where your customers already are

What Hivenza puts around the website chat, and on which plan.

  • Website chat

    Live answers, typing and “seen”, photos and PDFs, follow-up by email, who is on the site now, and customers signed in on your site, verified by your server (Starter). Proactive messages on the pages you pick (Pro).

  • Help centre

    Articles in topics, public or internal, in English and French, searched from the chat, with every change kept. In your colour from Starter, at help.yourbrand.com from Pro.

  • Social messages

    Instagram, Messenger, Telegram and more from Pro, and your WhatsApp Business number on Agency, in the same inbox.

  • AI agent

    Answers from your knowledge (your words, files, whole websites and the help centre), takes actions in your systems through procedures you write, checks who the customer is first, and hands over to the people you choose. One AI credit per answer delivered, with a daily cap (Pro).

  • Workflows and campaigns

    A visual builder for automations started by events from your site or app, with branches, waits, goals and A/B splits, and campaigns across email, website chat, push and WhatsApp (Pro).

  • Chatbot menus

    Numbered choices that answer and route chats before anyone opens the inbox (Pro).

  • Comments too

    Comments and reviews from every network that shares them, and the AI’s reading of a post’s comments (Pro).

  • Webhooks

    Events to Zapier, Make, n8n or your own code as they happen (Pro).

Moving over in an afternoon

  1. 1

    Start free

    Make a workspace and a brand. The free plan needs no card.

  2. 2

    Add the chat

    Pick your colour and greeting, then paste one line of code on your site (Starter).

  3. 3

    Write your help centre

    Bring your most-asked answers over as articles; the chat searches them and the AI agent reads them, then test the agent before switching it on.

  4. 4

    Connect the rest

    Instagram, Facebook, Telegram and WhatsApp in the same inbox, and invite the team.

An honest fit

Hivenza fits if

  • Most of your customers reach you through social media and your website
  • The same team answers chats and runs the brand’s social media
  • You want an AI agent that answers only from your own knowledge and acts only through procedures you approve
  • You’d rather pay in your own currency

Another tool may fit better if

  • You need product tours and tooltips inside your software
  • You need phone lines and IVR in the same desk (Hivenza calls are WhatsApp calls)

We’d rather you pick the right tool than the wrong one.

Questions

How is the AI agent charged?

One AI credit per answer that reaches the customer, from the credits that come with Pro and Agency each month, with a daily cap you set. Check Intercom’s own site for its prices.

Is there a help centre?

Yes, from Starter: articles in topics, in English and French, public or internal, searched from the website chat and read by the AI agent. On Pro it can live at your own address, like help.yourbrand.com.

Can the chat carry only my brand?

On Agency, yes. On other plans it shows “Powered by Hivenza”.

Does it work on my site?

On any site where you can add a line of code: WordPress, Shopify, Wix, Webflow, Squarespace, Google Tag Manager or your own.

More comparisons

How to compare any tool

Put your website and social chats in one inbox

A golden honeycomb holding small photographs of social media posts