Alternatives
A Gorgias alternative for shops that sell on social
Every customer’s Shopify or WooCommerce orders beside their ticket, refunds and resends from the desk, and the comments and DMs your posts bring in, answered in the same place you plan them.
Get startedFacts about Hivenza only. Check each tool’s own site for its prices and features.
Moving from Gorgias
- Forward your support email
- Connect your channels
- Invite the team
Orders, conversations and posts together
What Hivenza’s desk does for online shops, and on which plan.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge and acts on your systems through procedures (Pro).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge and acts on your systems through procedures (Pro).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Moving over in an afternoon
- 1
Start free
Make a workspace and a brand. The free plan needs no card.
- 2
Forward your support email
Point support@yourbrand.com at your brand’s address in Hivenza, and verify your domain to answer from it.
- 3
Connect your channels
Your social accounts, the website chat and WhatsApp, each through its official login.
- 4
Set up the desk
Teams, business hours, service targets and macros, then invite the team with a role each.
An honest fit
Hivenza fits if
- You sell on Shopify or WooCommerce and your customers write on social media
- The same team posts, answers and handles orders
- You want refunds confirmed and recorded on the ticket
- You’d rather pay in your own currency
Another tool may fit better if
- You need phone lines and IVR in the same desk (Hivenza calls are WhatsApp calls)
- You run on a store platform other than Shopify or WooCommerce without your own webhook
We’d rather you pick the right tool than the wrong one.
Questions
Which stores connect?
Shopify and WooCommerce in a few clicks, and any other system through your own webhook (Pro).
Can agents refund from the ticket?
Yes, with a confirmation first; each action is checked and recorded as a note.
Can it answer Instagram and Facebook comments?
Yes. Comments arrive from Starter and private messages from Pro, as tickets beside your email and chat.
How much does it cost?
A free plan, then Starter, Pro and Agency, in local currency in many countries. Check Gorgias’s own site for its prices.
Put your orders and your customers in one place
