Alternatives
A Tidio alternative with a help desk and social media
Your website chat and AI agent beside tickets from every channel, teams, service targets and a help centre, and the posts that start those conversations planned in the same workspace.
Get startedFacts about Hivenza only. Check each tool’s own site for its prices and features.
Moving from Tidio
- Forward your support email
- Connect your channels
- Invite the team
Live chat, with the desk behind it
What Hivenza’s desk does, and on which plan.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge and acts on your systems through procedures (Pro).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge and acts on your systems through procedures (Pro).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Their public prices
Read on Tidio’s own pricing pages on 22 October 2026, in US dollars, before tax. They change: check theirs today.
| Plan | Billed yearlyper workspace a month | Billed monthlyper workspace a month | |
|---|---|---|---|
| Free | $0 | $0 | 10 seats included50 billable conversations. |
| Starter | $24.17 | $29 | 10 seats included100 billable conversations and 50 Lyro AI conversations, once. |
| Growth | $49.17 | $59 | 10 seats includedFrom 250 billable conversations, up to 2,000; price from. |
| Plus | $300 | $300 | From $300 a month plus usage; custom limits. |
| Premium | Not shown | Not shown | Contact sales. |
Lyro, Tidio’s AI agent, counts conversations: one is any interaction with at least one Lyro reply, however many replies. The standalone Lyro starts at $39 a month for 50 conversations ($32.50 billed yearly); the price of more isn’t shown as a single figure.
The yearly figures are per-month equivalents (two months free). Human conversations are billed once you reply or start one.
7-day free trial.
Where it was read: www.tidio.com/pricing/. Check each price on their page before you decide.
Tidio against Hivenza, in numbers
Put in your team and your AI volume. It adds up the published prices of both, nothing else.
Tidio
Starter
- The plan$24.17
- AI for 500 conversations: no price published—
Total$24.17 a month
Loading Hivenza’s prices…
- This compares prices, not features: check what each plan includes before you choose.
- Hivenza’s plans are per workspace; Enterprise is per agent, from ten, billed yearly.
Moving over in an afternoon
- 1
Start free
Make a workspace and a brand. The free plan needs no card.
- 2
Forward your support email
Point support@yourbrand.com at your brand’s address in Hivenza, and verify your domain to answer from it.
- 3
Connect your channels
Your social accounts, the website chat and WhatsApp, each through its official login.
- 4
Set up the desk
Teams, business hours, service targets and macros, then invite the team with a role each.
An honest fit
Hivenza fits if
- Your customers write in website chat, WhatsApp, Instagram and email
- You want an AI agent that answers only from your own knowledge and acts only through procedures you approve
- You want a help desk and the social media calendar in one tool
- You’d rather pay in your own currency
Another tool may fit better if
- You want a small chat widget for an online shop and nothing else
- You need phone lines and IVR in the same desk (Hivenza calls are WhatsApp calls)
We’d rather you pick the right tool than the wrong one.
Questions
Can we bring our Tidio conversations over?
Hivenza reads contacts and tickets from CSV files, with the columns recognised by their names. Export what your tool lets you export and bring it in from Settings, Move to Hivenza; a dry run comes first and nothing is emailed to anyone.
How is the AI agent charged?
One AI credit per answer that reaches the customer, from the credits that come with Pro and Agency each month, with a daily cap you set.
How does it compare on price?
The prices Tidio publishes are listed above with a calculator, read on its own pages on the date shown. Tidio counts conversations; Hivenza counts the AI’s answers.
Answer customers, and run the brand, from one place
