Alternatives
A Help Scout alternative that answers every channel
Your support email in a shared inbox with the website chat, WhatsApp and every social network, a help centre in front, and your posts planned in the same workspace.
Get startedFacts about Hivenza only. Check each tool’s own site for its prices and features.
Moving from Help Scout
- Forward your support email
- Connect your channels
- Invite the team
Email, chat and social in one desk
What Hivenza’s desk does, and on which plan.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge and acts on your systems through procedures (Pro).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge and acts on your systems through procedures (Pro).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Moving over in an afternoon
- 1
Start free
Make a workspace and a brand. The free plan needs no card.
- 2
Forward your support email
Point support@yourbrand.com at your brand’s address in Hivenza, and verify your domain to answer from it.
- 3
Connect your channels
Your social accounts, the website chat and WhatsApp, each through its official login.
- 4
Set up the desk
Teams, business hours, service targets and macros, then invite the team with a role each.
An honest fit
Hivenza fits if
- Your customers write by email, chat, WhatsApp and on social media
- You want one shared inbox for all of it
- You also plan and publish the brand’s posts
- You’d rather pay in your own currency
Another tool may fit better if
- You need phone lines and IVR in the same desk (Hivenza calls are WhatsApp calls)
- You only ever support customers by email
We’d rather you pick the right tool than the wrong one.
Questions
Does it feel like email to our customers?
Yes. They write to your support address and get answers from it, in the same thread.
Is there a knowledge base?
Yes, a help centre from Starter, searched from the website chat and read by the AI agent; at your own address from Pro.
Can we see who else is replying?
Yes. Hivenza shows when a teammate is replying and warns you if someone answered in the meantime.
How much does it cost?
A free plan, then Starter, Pro and Agency, in local currency in many countries. Check Help Scout’s own site for its prices.
Answer every channel from one shared inbox
