Alternatives
A Zoho Desk alternative that also runs your social media
One workspace for answering customers and running the brand: tickets from every channel, teams, service targets and macros, a help centre and an AI agent, and your posts planned beside them.
Get startedFacts about Hivenza only. Check each tool’s own site for its prices and features.
Moving from Zoho Desk
- Bring your Zoho Desk over
- Connect your channels
- Invite the team
Support and social, together
What Hivenza’s desk does, and on which plan.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge and acts on your systems through procedures (Pro).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge and acts on your systems through procedures (Pro).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Their public prices
Read on Zoho Desk’s own pricing pages on 22 October 2026, in US dollars, before tax. They change: check theirs today.
| Plan | Billed yearlyper agent a month | Billed monthlyper agent a month | |
|---|---|---|---|
| Free | $0 | $0 | 3 seats included |
| Express | $4 | $6 | |
| Standard | $9 | $14 | |
| Professional | $16 | $24 | |
| Enterprise | $28 | $35 |
Zoho says you pay only for the language-model use of its AI agents, with 30 million tokens a month free on the standard tier. It shows no price per conversation.
Prices are per user a month, in US dollars as shown to a visitor in the United States; Zoho shows other currencies by country, and local taxes are added.
The free plan has 3 users.
Where it was read: www.zoho.com/desk/pricing.html, www.zoho.com/agents/pricing.html. Check each price on their page before you decide.
Zoho Desk against Hivenza, in numbers
Put in your team and your AI volume. It adds up the published prices of both, nothing else.
Zoho Desk
Express
- 5 agents$20
- AI for 500 conversations: no price published—
Total$20 a month
Loading Hivenza’s prices…
- This compares prices, not features: check what each plan includes before you choose.
- Hivenza’s plans are per workspace; Enterprise is per agent, from ten, billed yearly.
Moving over in an afternoon
- 1
Start free
Make a workspace and a brand. The free plan needs no card.
- 2
Bring your Zoho Desk over
In Settings, Move to Hivenza: paste your Zoho Desk keys (sealed, never shown again), see a dry run, then bring over contacts, tickets with every message and note, and your help-centre articles. Nothing is emailed to anyone.
- 3
Connect your channels
Forward your support email, then connect your social accounts, the website chat and WhatsApp, each through its official login.
- 4
Set up the desk
Teams, business hours, service targets and macros, then invite the team with a role each.
An honest fit
Hivenza fits if
- Your customers write in comments, DMs, WhatsApp, website chat and email
- You want the support desk and the social media calendar in one tool
- You manage several brands or clients
- You’d rather pay in your own currency
Another tool may fit better if
- You run your whole business in Zoho’s other apps and want the desk inside them
- You need phone lines and IVR in the same desk (Hivenza calls are WhatsApp calls)
We’d rather you pick the right tool than the wrong one.
Questions
Can we bring our Zoho Desk tickets over?
Yes. In Settings, Move to Hivenza reads your Zoho Desk with a client id, secret and refresh token made in Zoho’s API console: contacts, accounts, every ticket with its replies and private comments, teams, custom fields, knowledge-base articles and templates. Zoho counts a daily number of API credits, so a big import can take a few days and carries on by itself. A dry run comes first and nothing is emailed to anyone.
Can different teams handle different tickets?
Yes, with teams, queues and automatic assignment on Pro.
How does it compare on price?
The prices Zoho publishes are listed above with a calculator, read on its own pages on the date shown; Zoho shows other currencies by country.
Answer customers and run the brand from one place
