Alternatives
A Crisp alternative with a full desk and social media
The website chat and shared inbox you know, with tickets, teams and service targets behind them, a help centre and AI agent in front, and your posts planned in the same workspace.
Get startedFacts about Hivenza only. Check each tool’s own site for its prices and features.
Moving from Crisp
- Bring your Crisp over
- Connect your channels
- Invite the team
Chat, desk and brand together
What Hivenza’s desk does, and on which plan.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge and acts on your systems through procedures (Pro).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge and acts on your systems through procedures (Pro).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Their public prices
Read on Crisp’s own pricing pages on 22 October 2026, in US dollars, before tax. They change: check theirs today.
| Plan | Billed yearlyper workspace a month | Billed monthlyper workspace a month | |
|---|---|---|---|
| Free | Not shown | $0 | 2 seats included2 seats, no more. |
| Mini | Not shown | $45 | 4 seats includedIncludes $5 of AI credits, around 90 automated conversations. |
| Essentials | Not shown | $95 | 10 seats includedIncludes $25 of AI credits, around 450 automated conversations. |
| Plus | Not shown | $295 | 20 seats includedIncludes $75 of AI credits, around 1,350 automated conversations. |
Hugo, Crisp’s AI agent, uses credits by tokens, not per message. Crisp says a full conversation costs around $0.05 to $0.10. When the credits run out it stops and hands over, unless pay-as-you-go is on; that price isn’t published.
Prices are per workspace a month, not per agent; extra agents are $10 a month. Crisp shows monthly prices; yearly payment is chosen in its app, with no price on the page.
14-day free trial; 50% off for non-profits and students.
Where it was read: crisp.chat/en/pricing/, help.crisp.chat/en/article/how-does-hugo-ai-pricing-and-billing-works-h78hkv/. Check each price on their page before you decide.
Crisp against Hivenza, in numbers
Put in your team and your AI volume. It adds up the published prices of both, nothing else.
Crisp
Mini
- The plan$45
- 1 agents beyond the included seats$10
- AI for 500 conversations: no price published—
Total$55 a month
Loading Hivenza’s prices…
- This compares prices, not features: check what each plan includes before you choose.
- Hivenza’s plans are per workspace; Enterprise is per agent, from ten, billed yearly.
Moving over in an afternoon
- 1
Start free
Make a workspace and a brand. The free plan needs no card.
- 2
Bring your Crisp over
In Settings, Move to Hivenza: paste your Crisp keys (sealed, never shown again), see a dry run, then bring over contacts, tickets with every message and note, and your help-centre articles. Nothing is emailed to anyone.
- 3
Connect your channels
Forward your support email, then connect your social accounts, the website chat and WhatsApp, each through its official login.
- 4
Set up the desk
Teams, business hours, service targets and macros, then invite the team with a role each.
An honest fit
Hivenza fits if
- You want website chat, WhatsApp, Instagram and Messenger in one inbox
- You want every conversation as a ticket, with teams and service targets
- The same people answer customers and run the brand’s social media
- You’d rather pay in your own currency
Another tool may fit better if
- You want a small chat widget and nothing else
- You need phone lines and IVR in the same desk (Hivenza calls are WhatsApp calls)
We’d rather you pick the right tool than the wrong one.
Questions
Can we bring our Crisp conversations over?
Yes. In Settings, Move to Hivenza reads your Crisp with a plugin token and your website id: people with their segments and data, conversations with every message, note and file, teams and the help centre in English and French. Crisp’s API doesn’t give saved replies (shortcuts) or companies: export the shortcuts there and add them as saved replies. A dry run comes first and nothing is emailed to anyone.
Is there a help centre and an AI agent?
Yes. A help centre from Starter, searched from the chat; an AI agent on Pro that answers from your own knowledge and hands over to the people you choose.
How does it compare on price?
Crisp prices per workspace; Hivenza too, with the AI agent’s answers counted as credits. The prices Crisp publishes are listed above with a calculator, read on its own pages on the date shown.
Put your chat, your desk and your brand in one place
