Alternatives
A Zendesk alternative with your social media built in
Tickets on every channel, teams and routing, service targets, macros, a help centre and AI help, in the same place where your team plans and publishes every brand’s posts.
Get startedFacts about Hivenza only. Check each tool’s own site for its prices and features.
Moving from Zendesk
- Forward your support email
- Connect your channels
- Invite the team
The help desk, and the brand around it
What Hivenza’s desk does, and on which plan.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge and acts on your systems through procedures (Pro).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge and acts on your systems through procedures (Pro).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Moving over in an afternoon
- 1
Start free
Make a workspace and a brand. The free plan needs no card.
- 2
Forward your support email
Point support@yourbrand.com at your brand’s address in Hivenza, and verify your domain to answer from it.
- 3
Connect your channels
Your social accounts, the website chat and WhatsApp, each through its official login.
- 4
Set up the desk
Teams, business hours, service targets and macros, then invite the team with a role each.
An honest fit
Hivenza fits if
- Many of your customers reach you through social media, chat and WhatsApp
- The same people answer customers and run the brand’s social media
- You manage several brands or clients
- You’d rather pay in your own currency
Another tool may fit better if
- You need phone lines and IVR in the same desk (Hivenza calls are WhatsApp calls)
- You need a large marketplace of ready-made integrations
We’d rather you pick the right tool than the wrong one.
Questions
Can Hivenza handle our email support?
Yes. Forward your support address and each email becomes a ticket, threaded with CC and attachments, answered from your own address once your domain is verified.
Is there a help centre?
Yes, from Starter, with a request form and a customer portal; at your own address from Pro.
Does it have SLAs?
Yes, service targets for first reply, next reply and resolution in business hours, with alerts and escalation, on Pro.
How much does it cost?
There is a free plan, then Starter, Pro and Agency, in local currency in many countries. See the pricing page; check Zendesk’s own site for its prices.
Bring your help desk and your brand together
