Alternatives
A Freshdesk alternative for teams that also run social media
One workspace for answering customers and running the brand: tickets from every channel, service targets and macros, and the posts that start those conversations planned beside them.
Get startedFacts about Hivenza only. Check each tool’s own site for its prices and features.
Moving from Freshdesk
- Forward your support email
- Connect your channels
- Invite the team
Support and social, together
What Hivenza’s desk does, and on which plan.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge and acts on your systems through procedures (Pro).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge and acts on your systems through procedures (Pro).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Moving over in an afternoon
- 1
Start free
Make a workspace and a brand. The free plan needs no card.
- 2
Forward your support email
Point support@yourbrand.com at your brand’s address in Hivenza, and verify your domain to answer from it.
- 3
Connect your channels
Your social accounts, the website chat and WhatsApp, each through its official login.
- 4
Set up the desk
Teams, business hours, service targets and macros, then invite the team with a role each.
An honest fit
Hivenza fits if
- Your customers write in comments, DMs, WhatsApp and your website chat
- You want the support desk and the social media calendar in one tool
- You want an AI agent that answers only from your own knowledge and acts only through procedures you approve
- You’d rather pay in your own currency
Another tool may fit better if
- You need phone lines and IVR in the same desk (Hivenza calls are WhatsApp calls)
- You need IT service management (assets, changes, incidents across departments)
We’d rather you pick the right tool than the wrong one.
Questions
Can we keep our ticket history?
New tickets start in Hivenza; keep your old desk for its archive while the team moves. Every ticket in Hivenza can be exported at any time.
Can different teams handle different tickets?
Yes, with teams, queues and automatic assignment on Pro.
Is there an app for agents?
Yes. Tickets, their states and service targets are in the Hivenza app for iPhone and Android.
How much does it cost?
A free plan, then Starter, Pro and Agency, in local currency in many countries. Check Freshdesk’s own site for its prices.
Answer customers and run the brand from one place
