Moving from Intercom to Hivenza, step by step

What becomes what

Intercom’s words on the left of each line, and where it lives in Hivenza.

The move, in six steps

1. 1

   Start free

   Make a workspace and a brand. The free plan needs no card.

2. 2

   Read your Intercom

   Settings, then Move to Hivenza: paste an access token (kept sealed, never shown again) and see a dry run of what would come over. Nothing is written until you choose.

3. 3

   Bring it over

   Pick contacts, conversations, tickets, articles and macros. It can pause and carry on, and a second run makes no copies. Until switch day, new conversations keep coming every 15 minutes.

4. 4

   Swap the chat

   Add the Hivenza line to your site, and sign people in to it with the same user ids: each customer’s Intercom history is then there when they write.

5. 5

   Rebuild and test

   Recreate your workflows and Fin procedures from the Workflows templates, write the AI agent’s knowledge, and test the agent before you switch it on.

6. 6

   Switch day

   Remove Intercom’s Messenger, switch the cut-over off and invite your teammates.

Swapping the chat on your site

Hivenza’s chat is one line of code. Customers who are signed in are recognised by the same user id you used for Intercom, signed by your server with your chat secret (Website chat, then Install).

<script>
  // When the customer is signed in on your site ("hash" comes from your server):
  window.hivenzaSettings = { user: {
    userId: "42",
    hash: "<HMAC-SHA256 of 42 with your chat secret, in hex>",
    name: "Emily",
    email: "emily@example.com",
  } };
</script>
<script src="https://hivenza.com/widget.js" data-key="YOUR_CHAT_KEY" async></script>
<script>
  // If who is signed in changes later (the chat may not have loaded yet):
  window.Hivenza && Hivenza.identify(window.hivenzaSettings.user);
</script>

import { createHmac } from "node:crypto";

// On your server, never in the browser. The same id you gave Intercom.
const hash = createHmac("sha256", process.env.HIVENZA_CHAT_SECRET!)
  .update(String(user.id))
  .digest("hex");

The hash is made on your server and is never sent from the browser. Imported user ids are kept, so a person you imported is joined to their history the first time your site signs them in.

What to expect

Intercom alternative