Glossary

Engagement rate

The share of people who reacted to a post: likes, comments, shares and saves, divided by the people who saw it or by your followers.

Engagement rate tells you how much a post moved the people who saw it. Add up every interaction the network counts (likes, comments, shares, saves, sometimes clicks) and divide by a base. The base is usually the post’s views or reach (engagement by reach), or the account’s followers (engagement by followers). Multiply by 100 for a percentage.

The two bases answer different questions. By reach, it shows how good the post was for the people it reached, which is fairer when one post travels far beyond your followers. By followers, it shows how active your audience is, which is easier to compare between accounts. Pick one, say which one you use in reports, and compare posts on the same network: a 3% rate means something different on LinkedIn and on TikTok.

Put the words to work on your next week of posts

A golden honeycomb holding small photographs of social media posts